Terms and conditions
These Terms and Conditions of Service are written in English and govern the offer and sale of services on www.rarevilla.com (“Site”).
- WEBSITE.
The Site provides information to enable the booking and payment of prestigious properties. You warrant that you are at least 18 years old and that you will use the Site in accordance with these Terms of Service.
By making a reservation, User agrees to these Terms of Service, displayed during the reservation process.
- VILLA RENTALS
Rarevilla.com rents and sells fully furnished or third-party prestige properties for tourist use.
In the case of third-party properties, the rental agreement is made in the name and on behalf of the property owner.
The descriptions, photos and information about the properties reflect the conditions at the time.
Rarevilla.com reserves the right to change the furnishing of properties at any time with or without notice. In all cases, Rarevilla.com strives to keep the information as current as possible.
- RENTAL PRICE.
The rental price is determined at the time of booking based on the internal rates of the facility, which may vary depending on the period and availability.
Included in the price are: initial cleaning, electricity, water, gas, dishes, household utensils, and any heating or air conditioning.
- EXTRA SERVICES.
- Loss of keys euro 50.
- Complete final cleaning of the property euro 300 for 3 rooms, euro 400 for 4 rooms, euro 500 for 5 rooms, euro 600 for 6 rooms, euro 700 for 7 rooms, euro 800 8 rooms, euro 900 9 rooms, euro 1000 10 rooms, euro 1100 11 rooms, euro 1200 12 rooms, euro 1300 13 rooms, euro 1400 14 rooms, euro 1500 15 rooms.
- Stain removal and cleaning of sofas, armchairs, mattresses euro 150 per piece.
- Garbage disposal euro 200.
- Linen change (towels and sheets) euro 20 per person.
- MODE OF RESERVATION
The reservation may be made through the Site and is deemed valid upon receipt of the voucher sent by Rarevilla.com
The User making the reservation is also responsible for the actions and behavior of all Guests.
- MODIFICATION OF THE RESERVATION
Once a reservation confirmation has been obtained, it cannot be changed.
However, any requests for changes to reservations already made that involve changing the period of vacation and/or accommodation may be made to Rarevilla.com, which will attempt, where possible, to accommodate such requests.
The booking confirmation is nominative, without prejudice to the Guest’s right to transfer the reservation to a third party with the prior written authorization of Rarevilla.com, without loss of the amounts already paid.
- METHOD OF PAYMENT
CREDIT CARD
It is required to pay in advance and the balance of the reservation 30 days before arrival, subject to the provisions in case of cancellation in paragraph 8 below.
Credit card details must be entered at the time of booking for payment of 50% of the total amount or by immediate bank transfer.
- CANCELLATION OF RESERVATION OR NO-SHOW
In case of cancellation of the confirmed reservation or no-show of the Guest, the following penalties shall apply:
- In case of cancellation of reservation up to 90 days before arrival at the facility, no penalty will be charged;
- In case of cancellation of the reservation up to 60 days prior to arrival a 50% penalty will be applied;
- In case of cancellation of reservation in the 30 days prior to arrival or in case of no-show a penalty equal to the full amount of the reservation will be applied.
- SECURITY DEPOSIT
Upon arrival at the accommodation, the Guest may be required to bind a security deposit that varies in b by credit card, authorizing Rarevilla.com to make a pre-authorization to verify its availability; this deposit will be returned after deduction of any damage caused to the property and compliance with all the obligations of these General Conditions, after check-out. It is understood that liability for any damage to the apartment is not limited to the amount of the deposit deposited.
Guest acknowledges and agrees that Rarevilla.com, will inspect the apartment within 24 hours after check-out, and any damages or additional costs due to additional cleaning or any damages will be automatically deducted from the security deposit.
Damages may include but are not limited to: stains on the floor, ruined or stolen linens and ruined or stained sofas/chairs/chairs, broken furniture.
The Guest by booking on the Site agrees that he/she is fully responsible for any damage caused within the apartment, or to the building or common areas of the building, caused by him/herself, a guest or any invitee.
- DELIVERY AND RELEASE OF THE APARTMENT
Check- in: from 1 pm.
Upon arrival, the Guest is required to present the voucher and an identity document of himself and all persons for whom the reservation was made, in order to allow their registration with the competent authorities.
Should the Guest be late on the scheduled day of arrival, he/she must give notice by email by writing to info@rarevilla.com or by calling +39 33810070062.
In the event of failure to give notice of delay involving arrivals after 20:00 Rarevilla.com has the right to request the additional sum by withholding it from the security deposit or charging it to the credit card as a guarantee and/or proceed to the cancellation of the reservation.
In agreement with Rarevilla.com, it is possible to check in completely independently, starting at 1:00 pm on the day of arrival, by emailing or WhatsApping the Guests documents and following the instructions given by the property.
The Guest who checked in completely independently will need to make arrangements to proceed with the balance of the reservation.
Should the Guest wish to check in early, he/she will have to agree on the possibility with Rarevilla.com, which may charge an additional fee. In case the Guest performs early check-in without agreeing it with the property, Rarevilla.comwill apply the surcharge.
Upon check-in, the Guest will receive the keys to the apartment and from that moment will become the custodian of the keys and the apartment.
Check-out: by 10 a.m. on the day of departure.
At the end of the stay the property must be delivered clean and tidy. Any extraordinary cleaning that becomes necessary will be charged to the Guest, as well as any damages found.
Should the Guest wish to make a late check-out, he/she will have to agree on the possibility with Rarevilla.com, which may apply an additional charge. In case the Guest performs late check-out without agreeing it with the property, Rarevilla.com will apply the surcharge.
- EQUIPMENT
The properties are equipped with all standard amenities and comforts. Any other amenities for special needs, may be requested from Rarevilla.com and the costs will eventually be placed on the Guest.
The properties are delivered clean and with clean linens. Any rearrangements during the stay will be the responsibility of the Guest.
- REFUSAL OR REMOVAL OF THE GUEST
Rarevilla.com may deny access to the properties to the Guest or remove the Guest from the property if one or more of the following conditions occur:
- Contrasting data provided;
- Lack of identity document;
- Failure to pay the down payment, security deposit, or credit card guarantee;
- Substitution or increase in the number of guests;
- Behavior contrary to common sense and decency.
It is understood that removal will result in the loss by the Guest of the amounts already paid, as well as the applications of any extra charges.
- SUPERVENING THE UNAVAILABILITY OF THE ACCOMMODATION.
If causes of force majeure, understood those events of an extraordinary nature occurring after the conclusion of the reservation that the parties could not have foreseen or prevented by the exercise of ordinary diligence, or due to overbooking, prevent the Guest from making available the booked apartment, Rarevilla.com will make every effort to assign another property with similar or superior characteristics at the same price as the booked accommodation.
Acceptance of the new property extinguishes all rights to any refunds or claims of any kind.
If Rarevilla.com is not in a position to assign another accommodation, it shall have the right to cancel the reservation, refunding the Guest the amount already paid, without the latter being able to make any claims for compensation for any reason whatsoever.
- REVIEWS AND COMMENTS
Rarevilla.com encourages its Guests to provide reviews about the service.
All reviews submitted directly to Rarevilla.com will become the property of Rarevilla.com and may be used for marketing and promotional purposes. Rarevilla.com reserves the right to publish reviews on its website or social channels.
Rarevilla.com also reserves the right to exercise all remedies at its disposal to protect the company’s reputation in case of untrue negative reviews.
- GENERAL PROVISIONS.
- These general conditions and the relationship between the Guest and Rarevilla.com are governed by Italian law.
- You acknowledge that all information, photos and depictions of apartments on the Site are the property of Rarevilla.com and may not be used for any purpose without the consent of Rarevilla.com.
- Should temporary inconveniences occur during the stay, such as but not limited to: absence of internet access, absence of water due to municipal regulations, disturbing noises from other units, etc. will not entitle the Guest to any refund.
In any case, it will be the concern of Rarevilla.com to undertake to resolve the situation as soon as possible.
- CONTACTS
Rarevilla.com
Via G. B. Soresina 12, 20144 Milano (Mi)
Mail: info@rarevilla.com
Phone: +39 3381070062